The Protector Group Ltd are a fully accredited and certified training centre established to provide an array of Security and Health & Safety related training courses to individual delegates and corporate clients alike. All courses provided by Protector are fully certified and professionally delivered. We also offer the full range of security related courses which will enable successful delegates to apply for the Security Industry Authority(SIA) licence in the sector studied.

Please direct any enquiries to the following email address:

 training@protectorsecurity.co.uk 

or contact The Protector Group Ltd Training on 0191 4958252

Courses delivered include:

Preparing to Teach in the Lifelong Learning Sector (PTTLS Level 3) including Conflict Management Level 3.

Awarded through City & Guilds

Overview

This combined and condensed 5 day course is a now a requirement for any persons who are required to deliver learning outside the formal education setting, either as part of their occupation or hobby. The course is split into three parts, a prior distance learning period, attendance for 5 days in the classroom and then finally a post  course reflection assignment.

The key benefits of this course is that it provides you with the ability to be recognised as a qualified learning practitioner, it also enables you apply to become a security trainer as the conflict management element teaches the skill of scenario based classroom activities. Finally, it saves you time by receiving this qualification over a 5 day period without compromising on standards.

The course covers the following topics:-

• Ø Barriers to Learning and Learning Styles
• Ø Teaching Styles, learners and learner environments
• Ø Schemes of Work and Lesson Plans and Planning
• Ø Planning your Teaching
• Ø Planning your Resources
• Ø Inclusive Learning
• Ø Mini - Micro Teach sessions
• Ø Assessment methods and Challenging Behaviour

Time: 5 Day course 9.00am till 5.00pm. Pre course work at home required in advance.

CIEH Professional Trainers Certificate

CIEH Level 2 Award in Control of Substances Hazardous to Health (COSHH)

This qualification is designed for those who use substances hazardous to health at work. It introduces candidates to substances, the risks and controls available, and outlines what to expect from a control of substances hazardous to health (COSHH) assessment. The qualification will prepare employees to contribute to the safer use of hazardous substances in their workplaces.

Course Content:

• Ø Definition and types of substances hazardous to health in the workplace
• Ø Health effects of hazardous substances and their causes
• Ø COSHH assessments and control options
• Ø Responsibilities imposed by the Control of Substances Hazardous to Health Regulations 2002

CIEH Foundation Certificate in Stress Awareness

This qualification raises awareness of the likely sources of work-related stress. It is aimed at general workers and also serves as an introduction to the issue for more senior staff. The qualification will enable employees to contribute to strategies which combat work-related stress.

Course Content:

• Ø Definitions of stress
• Ø Stress as an occupational health hazard
• Ø Identification of basic workplace stressors
• Ø Development of basic controls for work-related stressors
• Ø Responsibilities imposed under UK legislation

CIEH Principles of Manual Handling Certificate

This qualification introduces candidates to the hazards and risks involved in manual handling and outlines what to expect from a manual handling assessment. It will enable employees to develop safer manual handling techniques in the workplace.

Course Content:

• Ø The process of manual handling in the workplace
• Ø Manual handling injuries and the activities which cause them
• Ø Manual handling assessment and control options
• Ø Responsibilities imposed by the Manual Handling Operations Regulations

CIEH Level 1 Award in Health and Safety in the Workplace

This qualification will benefit those who are entering (or hoping to enter) the workplace for the first time, either as part of a work experience programme or at the start of employment, by providing an awareness of key health and safety issues and the part that they should play in keeping themselves and others free from harm at work. It will also benefit those who are starting a new job - as part of an induction programme.

Course Content:

• Ø The importance of health and safety in the workplace
• Ø The scope of hazards and risks in the workplace
• Ø A range of workplace conditions that can affect health and safety
• Ø The requirements relating to reporting, first aid, personal protection and personal hygiene

CIEH Level 2 Award in Health and Safety in the Workplace

This qualification will benefit anyone in a work environment or those hoping to start in a new work environment as it provide candidates with an understanding of health and safety that will enable them to contribute to any risk assessment based health and safety management system.

Course Contents:

• Ø Health and safety requirements placed on employers and employees
• Ø Hazard and risk and the main causes of harm to workers
• Ø Health, safety and welfare provisions in the workplace
• Ø The importance of following safe systems of work, procedures and rules
• Ø Hazards and controls in respect to both safety and occupational health risks
• Ø How their own actions can reduce risks to health and safety

CIEH Level 3 Award in Health and Safety in the Workplace

Supervisors and Managers have both a legal and moral responsibility to look after the health and safety of employees. This qualification will enable managers and supervisors to improve the health and safety culture of their organisation, whatever its size or activity.

Course Content:

• Ø Concept of health and safety
• Ø Accidents in the workplace
• Ø Ill health in the workplace
• Ø Legal provisions (UK only)
• Ø Health and safety organisation and management
• Ø Supervising health and safety

CIEH Level 3 Award in Risk Assessments Principles and Practice

Employers and the self employed have a legal duty to assess health and safety risks. Anyone carrying out a risk assessment needs to have the necessary knowledge and skills. This qualification ensures that supervisors and managers have the necessary depth of understanding to enable them to carry out risk assessments.

Course Content:

• Ø Legislation
• Ø Principles of risk assessment
• Ø Prioritising risk
• Ø Controls
• Ø Documentation
• Ø Monitoring controls
• Ø Risk assessment in practice

CIEH Level 2 Award in Conflict Resolution and Personal Safety

Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed.

The CIEH has developed this qualification to help organisations protect their staff as well as their organisational and operational effectiveness.

Course Content:

• Ø The law
• Ø The work environment
• Ø Resolving confrontational situations
• Ø Personal safety

Automated External Defibrillator (AED) Competent User Course Emergency

Cardiac Arrest is the biggest killer in this country. Over 150,000 die as a result. The majority could have been saved if a defibrillator was made available.

Automated External Defibrillators (AED's) are now becoming more common throughout a range of workplaces. A casualty's survival rate will dramatically increase if an AED is available and if you have appropriately qualified personnel to use it.

This very practical course will allow suitably qualified First Aid personnel to use the AED competently and with confidence. Not only does this course deal with the use of an AED but also revisits some basic First Aid skills, including resuscitation.

Course Content:

First Aid at Work Two - Day First Aid at Work (Re-qualification)

If your assessment of First Aid needs highlights the need to maintain the qualification of your First Aiders, then this course will provide you with that.

This comprehensive 2-day course covers a wide range of First Aid emergencies, enabling all participants to deal with an emergency situation with confidence in a prompt, safe and effective way. In addition to this, should there have been any change to protocols during their initial qualification, then this will be updated.   

Course Content:

Three - Day First Aid at Work Emergency Response Course

It is a requirement of the Health & Safety law that employers provide a safe and healthy environment for their employees. If the assessment of First Aid needs highlights the need for qualified First Aiders this course will provide you with suitable, highly trained personnel.

The course will give the participants a qualification to the highest level of First Aid, meeting the statutory requirements of the Health and Safety (First Aid) Regulations

Course Content:

Appointed Persons (First Aid)

Course Brief:

This course is ideal for smaller workplaces that present few health and safety risks, where a nominated or appointed person is required to take charge in the event of an illness or accident.

This course is ideal for 'nominated' persons or for people who provide support to qualified first aiders.

Course Content:

• Ø Health and safety (first aid) regulations
• Ø Managing an incident
• Ø The priorities of first aid
• Ø Treatment of an unconscious casualty
• Ø Resuscitation
• Ø Shock
• Ø Bleeding
• Ø Common workplace injuries
• Ø Basic life saving first aid and workplace health and safety regulations.

Health & Safety

Course Brief:

The course provides essential knowledge and understanding of health and safety for employees working in any sector of business. This will enable them to contribute to the overall health and safety of the business.

Course Content:

• Ø Health & safety at work/Health & safety law
• Ø Prevention of accidents and ill health
• Ø Risk assessment
• Ø Personal protective equipment
• Ø Workplace health, safety and welfare
• Ø Work equipment
• Ø Fire prevention
• Ø Occupational health
• Ø COSHH (Hazardous substances)
• Ø Manual handling

Personal License Holders Qualification

Overview

A one day course, required to gain the qualification needed to apply for your personal licence and advance your career prospects within the licensed retail sector in England and Wales.

There are two mandatory units to the NCPLH - Licensing Law and Other Legal and Social Responsibilities. The training course will provide each delegate with a clear understanding of the framework of law and regulation that underpins the responsibilities of the personal licence holder.

This will include:

• Ø The Licensing Objectives
• Ø The prevention of crime and disorder
• Ø Public safety
• Ø The prevention of public nuisance
• Ø The protection of children from harm
• Ø Licensing authorities
• Ø Personal licences
• Ø Premises licences
• Ø Operating schedules
• Ø Permitted temporary activities
• Ø Unauthorised licensable activities
• Ø Police powers
• Ø Legal and social
• Ø Responsibilities of the Personal Licence Holder
• Ø Duties of the personal licence holder
• Ø Illegal drugs; disorderly conduct
• Ø Alcohol
• Ø Protection of children
• Ø Rights of entry

The BIIAB Level 2 National Certificate for Personal Licence Holders has been designed to be completed in one day, and includes a short multiple-choice exam. A comprehensive handbook, presented in an easy-to-follow format, supports the qualification and covers all the information needed for the examination

Time: 1 Day course 9.00am till 5.00pm

Customer Service

Course Brief:

These are hard times for most businesses. Customers are counting the pennies and looking for better value for money.
But better doesn't necessarily mean cheaper. For many it means reliable, cost effective, well supported. In fact when times are tough we all look either for cheap, or good quality.
Exceptional customer service is a large part of that good quality that we are willing to pay for even during hard times. If you want to read a definitive article on how good customer service will grow your business.

Course Content:

• Ø Attitude and Behaviour Cycle
• Ø Equality and Diversity
• Ø Signs of Escalation
• Ø The 4A's Model
• Ø Dealing with Complaints
• Ø Delivering a Gift
• Ø Win-Win Outcomes

Ready To Work

Overview

This innovative course has been designed by Protector to support people to prepare for entry back into the labour market. At Protector Group, we understand that some people have experienced difficulties and barriers in their lives and finding the skills to help takes steps back into work is difficult. That's why this course is aimed at overcoming this obstacle. It provides a brief introduction to the key skills that employers and employment agencies look for and should be seen as a first step on the ladder to skilling for a job.

Choose 4 modules from the 6 available optional modules below to suit your own requirements. Each module is 4 hours each totalling in a 16 hour course. The course can be delivered over 2 full 8 hour days or over 4 half days. Upon completion each candidate will receive a personalised certificate of achievement from Protector Group.

The course covers the following topics:-

• Ø Health and Safety
• Ø Food Safety
• Ø Customer Service Skills
• Ø Licensed Trade
• Ø First Aid
• Ø Communication and Conflict Resolution/Management